AI Automation
Measuring an AI agent: contact rate, containment and hand-over quality
The four metrics that matter for voice and chat agents, how to sample and score conversations, the weekly manager report, and the…
Tag: AI agents
Practical articles from the Quipu team.
Articles
AI Automation
Support in three languages without tripling the team
Where an AI support agent answers well in Indian languages, where it must hand over to a person, how to build the…